Privacy Policy

1. Introduction


Protecting your private information is our priority, as is optimising your experience as a Solbody Wellness client, subscriber, and website visitor. This Privacy Policy explains how we collect, use, share, and protect personal information you provide when you access our website, purchase our services, or engage with us on social media. It also outlines your rights regarding the information we collect.

We respect the privacy and confidentiality of the information provided by you and adhere to the National Privacy Principles contained in the Australian Privacy Act 1988 (Cth), the Privacy Amendment (Private Sector) Act 2000, and the GDPR.

By using our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Data: Name, email, phone, address, demographic information, and any other details you voluntarily provide.

  • Derivative Data: Information automatically collected from your device or browser, such as IP address, browser type, device type, location, and pages visited.

  • Financial Data: Payment information processed securely through Stripe. No credit card information is stored on our servers.

  • Social Media Data: Information you provide via social platforms when interacting with us.

  • Other Data: Information voluntarily submitted in surveys, contests, or email inquiries.

Providing your data is voluntary. Refusal may limit access to certain services.

3. How We Use Your Information

We may use your information to:

  • Administer your account and bookings.

  • Deliver purchased services and communicate regarding your appointments.

  • Process payments and refunds.

  • Notify you of updates, newsletters, or promotions.

  • Improve our services and website experience.

  • Comply with legal obligations and protect the rights of Solbody Wellness.

4. International Data

Some of our services and payment processing (e.g., Stripe and Squarespace) may be hosted on servers outside Australia. By using our website or services, you consent to the transfer of your data internationally as necessary to provide these services.

5. Disclosure of Your Information

We may share your information:

  • With third-party processors to provide services (e.g., Stripe, Squarespace).

  • When required by law or to protect our rights and safety.

  • With affiliates or service providers for legitimate business purposes, including marketing.

  • If Solbody Wellness is sold or enters bankruptcy, your data may be transferred to a successor entity.

We do not sell your personal information to third parties.

6. Appointment, Cancellation, and Conduct

  • Scheduling: Appointments can be booked via our website, phone, or in-person. Walk-ins are welcome, subject to availability.

  • Cancellation: Please provide at least 24 hours’ notice to cancel or reschedule. Cancellations within 24 hours forfeit your 50% deposit. No-shows will be liable for the full service fee.

  • General Conduct: Clients are expected to behave respectfully toward practitioners and other clients. Solbody Wellness reserves the right to refuse services to anyone displaying inappropriate or disruptive behaviour.

7. Data Retention

We retain personal data as long as necessary for business purposes or legal obligations, or until you request deletion. You may request a copy or deletion of your data by contacting us at solbodywellness.au@gmail.com.

8. Security of Information

We implement reasonable measures to protect your information. However, no system is completely secure. By using our services, you acknowledge that data transmission over the internet may carry inherent risks.

9. Children

Our website and services are not designed for children under 18. We do not knowingly collect personal data from minors.

10. Your Rights

You have rights regarding your personal data, including:

  • Updating or correcting your information.

  • Requesting access to or a copy of your data.

  • Requesting deletion of your data (subject to legal obligations).

  • Changing consent for marketing communications.

  • Restricting processing in certain circumstances.

Contact solbodywellness.au@gmail.com to exercise your rights.

11. Analytics and Tracking

We use third-party analytics (e.g., Google Analytics) and cookies to improve website performance and provide personalised experiences. You may disable cookies in your browser, but some services may be affected.

12. Links to Other Websites

Our website may contain links to third-party sites. Solbody Wellness is not responsible for their content or privacy practices.

13. Compliance with Codes of Conduct

Solbody Wellness and Stephanie Bridgefoot adhere to:

  • Schedule 3 Code of Conduct for Non-Registered Health Practitioners (NSW Health)

  • Australasian Association and Register of Practicing Nutritionists Code of Conduct – Practice Guidelines(AARPN)

  • Australasian Association and Register of Practicing Nutritionists Code of Conduct – Ethics (AARPN)

14. Updates to Privacy Policy

We may revise this Privacy Policy from time to time. Updates take effect immediately upon posting. Your continued use of our website or services constitutes acceptance of the revised policy.

Contact Information

  • Email: solbodywellness.au@gmail.com

  • Postal Address: Killara, NSW, Australia

Company Information

  • Trading Name: Stephanie Bridgefoot

  • ABN: 23 861 090 727